I read that whole GD article, and the bottom line is that they (he) %$#@^ up.
Why is it that when a gay man screws up regarding gender identity matters, that a long drawn out narrative has to ensue? Everytime! A simple, "oops, we're sorry," would suffice, but no. There is always a long-winded "explanation" showing why they did what they did.
Because a gay man can't admit that he is clueless when it comes to transgendered people. Bottom line. He should just say I'm sorry and shut the hell up. That is all that is needed.
Dumb &%$!