Okay, I just got off the phone with Kaiser. I spoke with the head of the appeals and correspondence unit. For the mid-atlantic region, they tell me that SRS is performed in San Francisco and in Scottsdale, Arizona. I don't follow the surgeons closely, but that sounds like Toby Meltser and Marci Bowers. But I'm waiting for confirmation of that.
The other big news is that they do not provide the full range of services called for under the WPATH standards. They don't provide facial hair removal, voice modification, facial surgery, etc. It is limited to hormones, mental health, and genital surgery. In FTM cases, top surgery is provided, but they are supposed to get back to me about hysterectomy and phaloplasty.
Anyhoo, them'so the basics. If any other questions pop up, please do let me know and I'll see what I can do.