I wish not to start trouble, however I wanted to say a word on how conversations are being locked.
I understand there needs to be from time to time, conversations that need to be locked, for one reason or another. However my complaint is how they are worded.
I've worked in customer service for way to long, and when admins post about locking a conversation, there's no grace to them.
It's like...
"This breaks the rules. It's locked."
Instead it should be like,
"I'm sorry, however this thread has broken the rules. As such we've decided to lock it. Sorry for any inconvenience"
Susans.org is just like any other company, and as such, the admins (paid or not), are acting as representatives of
susans.org.
While this may seam trivial, it could have the potential to scare others away.
Just a thought.
