I ordered from packer locker a couple month ago. When I asked them about shipping times they said the stp is in stock but they are waiting on the harness and will ship the whole order together. I finally got my order today but the harness isn't even in it, just the stp that was already in stock.  since I placed the order, I've seen a few negative reviews of the site. Does anyone have a positive experience with them?

They seem pretty unprofessional and possibly disorganized.  I placed an order of 5 or 6 items.  I received an email with shipment tracking info within a few days.  That tracking info was never scanned by the post office and the package never arrived.  Packerlocker and I exchanged several emails over the next few weeks.  They said they didn't know what happened to the original package and they were out of stock now on some items I ordered.  I told them that the only item I really, specifically wanted was the Model D Sport STP.  The other 4 or 5 items were just extras I'd added to the order.  In the end, I received a replacement package with zero of the items I had ordered.  They sent me an original Model D STP, along with some other items similar to what I'd ordered.  If they'd told me they wouldn't be sending the Model D Sport STP, I would have just asked for a refund of the entire order.  And if they'd been out of stock on the Sport when I was shopping, I wouldn't even have placed the order.

I ordered something but they took a very long time. DId not contact me, and I agree re: unprofessional. I posted about how late they were and funny thing, I got my packer about a week later.

--Jay

Wow. Thanks guys. They replied to my email saying that they decided not to carry that harness anymore and I can have store credit. There isn't anything else there I want. I wish I hadn't ordered through them.

I would tell them you want your money back. I think that's quite unprofessional. You don't give "store credit" for an out of stock item. I hate to say this, but I think young men wanting money for top surgery should sell t-shirts or have concerts or something and not try having a business. (I mean 99% of them.) Running a business is seriously hard and requires maturity and lots of skills, which not everyone has. I believe these young men need a mentor to help them.

--Jay

Quote from: LJ3 on February 07, 2015, 12:14:44 AM
Wow. Thanks guys. They replied to my email saying that they decided not to carry that harness anymore and I can have store credit. There isn't anything else there I want. I wish I hadn't ordered through them.

I ordered when the store just opened, and received my item in a timely manner and they updated me through emails and texts about my order.
I have a good experience with my order, but maybe their quality of service has gone down since then?

The verbiage on their site was unclear and I ended up signing up for a monthly renewed subscription instead of just ordering a single mystery box. It took several e-mails back and forth to clarify this with them and get my subscription canceled. They refused to outright cancel and refund an order that had been processed but not shipped.

From the time I placed an order it took 2-3 weeks for a shipping slip to be generated and roughly 4 more weeks for the package to actually arrive at my house. Shipping information was never updated, so I never knew if anything was really en route. I've had a lot of issues with packages going missing in my neighborhood, so that's kind of important for me.

All in all, I would say it's probably someone's first attempt at running a business. They are probably young and in over their heads, trying to juggle this with whatever else they have going on. It's no excuse for the poor communication and business practices though. I don't intend to order anything else from them.

I think they are honest, so that if they can easily ship the order on time, they will. If they run into problems, like being out of stock, I take it that maybe they are too immature or inexperienced to figure it all out. Or perhaps they get overwhelmed from a lot of sales.

--Jay

Quote from: SWNID on February 07, 2015, 09:05:47 PM
I ordered when the store just opened, and received my item in a timely manner and they updated me through emails and texts about my order.
I have a good experience with my order, but maybe their quality of service has gone down since then?

Thanks Jay. I asked for a refund and they never even replied.

I think packer locker is great, sometimes I get emails back so fast it's like I'm texting a friend. I like the fact that he gives me his opinions on things when asked and is actually very very accommodating. They had a sale where you got store money back, I didn't have enough for adhesive, so I asked him instead of sending me a $40 card for my EC prosthetic if he could just send the adhesive and a $20 card, and he obliged. I asked him if I could make more than the down payment amount and he said if I sent him a picture of my cart and tell him the amount I wanted to pay he would handle the rest, he even helped me figure out how to do so as I'm not the most technologically inclined, I ended up not doing so and he was very polite. At the end, we've sent over 95 emails back and forth and it's been a great experience

I've had bad experiences with them. I posted some on my blog. They are unreliable and unprofessional, I recommend ordering the products you want directly from the company that makes them. Packer locker is just a 3rd party distributor. Ordering from the source reduces chances for unnecessary compilation

I ordered an ec pack and play from packer locker and it took almost two months for me to get it. When it finally arrived it was terrible. Single density, multiple cuts and tears, and it looked dirty altogether.  It was like they sent me a prototype that someone had received. I complained and payed to send it back to them as they assured me they would cover the cost. They did not cover the cost however I recieved store credit. I used the store credit to purchase an emisil prosthetic from them. I ordered it march 24th and still have not received it. I asked them if it was processed and they said it was in the works. After still not hearing anything I e mailed emisil directly and they told me they had no orders from them since January.  I'm very displeased with being ripped off of almost 400 dollars. It seems to me they are scammers just like a lot of businesses. They were more than happy to help until I forked over a lot of money and now they just ignore me, no refund, no explanation no nothing.

Quote from: CaptainCash on May 24, 2015, 12:02:39 AM
I ordered an ec pack and play from packer locker and it took almost two months for me to get it. When it finally arrived it was terrible. Single density, multiple cuts and tears, and it looked dirty altogether.  It was like they sent me a prototype that someone had received. I complained and payed to send it back to them as they assured me they would cover the cost. They did not cover the cost however I recieved store credit. I used the store credit to purchase an emisil prosthetic from them. I ordered it march 24th and still have not received it. I asked them if it was processed and they said it was in the works. After still not hearing anything I e mailed emisil directly and they told me they had no orders from them since January.  I'm very displeased with being ripped off of almost 400 dollars. It seems to me they are scammers just like a lot of businesses. They were more than happy to help until I forked over a lot of money and now they just ignore me, no refund, no explanation no nothing.

Wow, that is horrible.  I am so sorry that happened to you.  Can you contact the Better Business Bureau?  I don't even know what kind of steps one takes for online companies.  I really wouldn't let this one go.

I think it is good you are "making some noise" about here it on Susan's.  I can't remember the name of the company, but they really stepped up their game after people started complaining on here.

I would write them and tell them you talked to Emisil and what you found out.

Did you ask Emisil to contact them?  I would do that.

In re: Captain Cash and Bimmer-

As far as recourse, you are pretty much stuck just writing negative reviews in places where other people might see them. You could complain to whoever is hosting their website, their suppliers, etc. But there really isn't an entity in my knowledge that could impose any kind of sanctions.

Your best bet, if you are fed up with the service and waiting for them to get themselves together, would be to email them about canceling your order and demanding full refunds for everything. Then, go to your credit card company or Paypal (whatever you paid with) and have the charges reversed. Write up a nice email letting them know the situation and how you've reached out to the site operator with no response, and the suppliers who haven't had any orders placed. This should be more than enough to have them reverse both of your previous charges. You are probably out for whatever it cost to ship back to them though.

Quote from: Bimmer Guy on May 24, 2015, 09:06:02 AM
Wow, that is horrible.  I am so sorry that happened to you.  Can you contact the Better Business Bureau?  I don't even know what kind of steps one takes for online companies.  I really wouldn't let this one go.

I think it is good you are "making some noise" about here it on Susan's.  I can't remember the name of the company, but they really stepped up their game after people started complaining on here.

I would write them and tell them you talked to Emisil and what you found out.

Did you ask Emisil to contact them?  I would do that.

Guys just commenting to point something out...
At first you claim to have nought an EC product and then you said you emailed. Emisil... Those are two different companies so I'm unsure which product you ordered or who you contacted..

On another note though, packer locker sucks. Super unreliable and I will always order direct from the company that makes the product

Quote from: maxman on May 24, 2015, 01:12:18 PM
Guys just commenting to point something out...
At first you claim to have nought an EC product and then you said you emailed. Emisil... Those are two different companies so I'm unsure which product you ordered or who you contacted..

He said he had originally bought an EC pack and play, but when it came it was messed up, and he sent it back and got store credit, which he then put towards an Emisil prosthetic.

Quote from: ftmax on May 24, 2015, 01:51:54 PM
He said he had originally bought an EC pack and play, but when it came it was messed up, and he sent it back and got store credit, which he then put towards an Emisil prosthetic.

Oh ok. I read it quick and missed that. My bad!

Wow, a lot of people have had bad experiences:( mine has been good but maybe I shouldn't order from them, I was really just ordering from them so I could get discounts not to mention the sale they had where you get money back, they have worked very well with me...through text but maybe that doesn't translate when it's time to actually receive my product

Quote from: Tomodex on May 26, 2015, 07:15:10 AM
Wow, a lot of people have had bad experiences:( mine has been good but maybe I shouldn't order from them, I was really just ordering from them so I could get discounts not to mention the sale they had where you get money back, they have worked very well with me...through text but maybe that doesn't translate when it's time to actually receive my product

Their people skills may be good but their business skills are lacking. At this point it's just better to order direct from the companies that make the products and eliminate the middleman.

Quote from: maxman on May 31, 2015, 09:35:56 PM
Their people skills may be good but their business skills are lacking. At this point it's just better to order direct from the companies that make the products and eliminate the middleman.

For my FTM products, (except for tranzwear when I wanted the masho, plus tubing), I have never go to a middleman.  I always go directly to the company.  The company of the product always sells it at a lower cost, and the shipping is definitely always less.

It makes sense for the middleman to mark up a product.  That is how they make their money.  You are paying the extra for the ease of finding a number of products all in one place.  I may go to a site to find out "what is out there", but then I just google the company to order.