Another update
So yesterday my mom called for me, considering I'm a real push over and have issues standing my ground. Their insurance person said "I faxed it so I'll call today to see what's going on." Great! So we called this morning and the insurance person wasn't there and they said to call at two this afternoon. So we called at two this afternoon and she said "Oh no, I didn't have time to do it tomorrow. But I'll do right now and call you right back!" Not only was there no call back, but when I called at four, since they close at five. Insurance person was not at her desk and she would call me and they left a note on the desk for her. I started out really loving their office and staff, but right now they're close to being the worst.
I've had four consultations, one with Dr. Garramone over the phone which went smooth and efficient and answered all my questions, but they wouldn't work with insurance so wanted to pursue other routes. I had a consult with Dr. Bayne, a local surgeon who did my mom's double mastectomy for her breast cancer, and that was okay, didn't pursue him due to I was only out for a year at that time and insurance wouldn't cover it since I hadn't seen a gender therapist. I've also had a consultation with Dr. Steinwald at Lake Forrest Plastics, and that was a horrible experience, he was rude, his staff was super snippy and inconsiderate and they wouldn't even give us surgical codes to try to work with insurance.
I hope tomorrow we get some answers because this is starting to get ridiculous.