erronious new message notification

Jaelithe · April 27, 2015, 03:54:34 PM

every time I log in I am being informed that I have one unread message. When checking, though, I have no messages that I haven't already deleted. Is anyone else having this problem?

Rachel · April 27, 2015, 08:02:45 PM

Hi Jaelilthe,

I can not see if there is a new message waiting in your box or if your message box has a message waiting.

A senior GM or Admin will need to review your account.

Dis you try a page refresh or delete computer internet history and temporary internet files?

Ms Grace · April 27, 2015, 08:04:34 PM

It has been a problem for a few people. I had it but not any more. I believe the problem is being looked at. Try deleting or moving your most recent messages.

Susan · April 27, 2015, 11:10:15 PM

Click this link...

https://www.susans.org/forums/index.php?action=pm;marked

Problem solved.

Jaelithe · April 29, 2015, 11:37:59 AM

Maybe this will help. Even after marking all as read, there is still showing one unread message. My inbox is empty, every message has been deleted, but it still registers this and I get the pop-up notification every time I log in.

Mariah · April 29, 2015, 12:02:29 PM

Jaelithe, I would try closing your browser and possibly your browser cache and cookies may need clearing to clear the issue up especially if the method Susan mentioned doesn't work.
Mariah

Quote from: Jaelithe on April 29, 2015, 11:37:59 AM
Maybe this will help. Even after marking all as read, there is still showing one unread message. My inbox is empty, every message has been deleted, but it still registers this and I get the pop-up notification every time I log in.

Jaelithe · April 29, 2015, 12:58:19 PM

link clicked, cache and cookies cleared. Still getting a notification of an unread message that does not exist x.x

Mariah · April 29, 2015, 01:11:16 PM

Jaelithe a senior GM or an admin will have to take a look at your account. I will pass on to them to see what they can do for you. Hugs
Mariah

Jaelithe · April 29, 2015, 07:28:17 PM

Thank you, it's not a critical error, just obnoxious ^^;

Jaelithe · April 29, 2015, 07:29:20 PM

huh, I don't know if one of you did something magical, or it just went away, but the problem seems to have been resolved! Thank you for the assistance!

Susan · April 29, 2015, 08:11:31 PM

I told it to recount totals.

Devlyn · April 30, 2015, 06:23:37 AM

My message count went from about 3500 to 1400, any idea why that happened?

Hugs, Devlyn

Cindy · April 30, 2015, 06:30:42 AM

There was a large number of pm's cached. I believe that has been cleared and archived, not enough room to store them.

But my knowledge of computers and programs could be written on a pinhead so I'm probably wrong. But something like that.

Devlyn · April 30, 2015, 06:33:01 AM

OK, thanks!

Hugs, Devlyn

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erronious new message notification