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Locked out of my account (Staff, help please!)

Started by Olive, February 06, 2016, 11:53:34 AM

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Olive

I apologize, I realize this isn't the forum for this, however there's no "Site Help" forum and being a "new user" I can't send a PM, I don't have much choice.

Okay, so here's the situation; I messaged Susan last night in order to change my username from Olive to WholeNewDrew due to a change in name preference. I woke this morning to see that she had obliged my request, however my password wasn't good anymore and my email seems to have been purged from the system. I tried to send her an email at susan@susans.org but I received a failure notification from Google, because apparently that email isn't valid or something of the sort. So I searched my email and couldn't find any emails from this website... Ever. No problem, I must have signed up with a different address. So I go digging through every single email address I can ever remember using dating back to 2005 and oddly enough can't find a single email with the keyword "Susan's". Unable to email anybody, I realized that my only method of communication would be to make a new account, so I chose to occupy the one name that I knew would be open - my old username.

So I'm kind of at a loss as to what to do. If an administrator could provide me with an address to email to clear this up, I would be most grateful!
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Mariah

Olive, when the user name is changed it causes a password reset. You receive an email to reset your password. If your having trouble logging in I can help fix that. You can contact me via mariah2014@susans.org or you can tell me in here. Hugs
Mariah
If you have any questions, please feel free to ask me.
[email]mariahsusans.orgstaff@yahoo.com[/email]
I am also spouse of a transgender person.
Retired News Administrator
Retired (S) Global Moderator
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