Like Laura said, do you have access to your lab results? If you could share your T and E levels, that would help pinpoint if there are any issues there. Also ask your provider if they are checking your E levels. That would be a good indicator as to what is actually going on with you.
If the T is average or high, but the E is also high, there's a good chance your dose is too high and being converted to E which would negatively impact your masculinization.
Genetics also play a part too. How do the men in your family look? If you have brothers, do they have facial hair? Are their faces round or long?
Are you tracking your activity and caloric intake to determine if you're eating enough to build muscle mass? To build mass, you need to be taking in more calories than you're burning, plus working out.
That is what I would look into. Get your labs first. A lot of providers I'm finding don't regularly test E levels unless there is a problem. I would tell them that you have a problem and want your E levels tested if that is the case. Then rule out all the other stuff. If facial hair isn't a common trait on either side of your family, you are probably out of luck. And if you're wanting to make physique changes, tracking everything you're doing towards that will help you see where your issue is.