Airbnb faces outcry after transgender guest was denied stay by a host

Nellie Bowles
Monday 6 June 2016 15.11 EDT

https://www.theguardian.com/technology/2016/jun/06/airbnb-criticism-transgender-guest-denied-super-host

Airbnb is under fire after a transgender guest was denied a stay by a host who felt "uncomfortable".

When the guest complained privately to Airbnb in 2015, the company did not remove the host, but in fact later promoted her to "super host" status, which rewards more experienced hosts with multiple five-star reviews from their guests.

It took a viral tweet three years later from that guest – a well-known Hollywood producer – to get the company to act.