Do you want it reprinted on the degree itself? Like to display somewhere?
I don't have experience with that. I had no issues getting my name updated on the records and transcripts for my diploma, bachelor's, and master's. Most schools have a form you can fill out for this. Mine needed the form, a copy of my updated identification, a copy of the court order for my name change, and the form had to be notarized. No added costs or anything. Both my bachelor's and master's schools even printed out two official transcripts for me for free with the name updated in case I needed it ASAP.
According to both of my school's websites, I'm able to order a replacement degree with my updated name on it as long as I have updated my name on all of their student records through the registrar. I'm happy to post links to those if you would like to see the verbiage and see if there's anything similar at your schools. It seems strange to me that both of yours said no.