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Kicked out of bathroom at Walt Disney World

Started by Daria67, November 13, 2016, 11:20:48 AM

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Daria67

I recently returned from a trip to Walt Disney World and, other than an ugly incident I shall soon describe, it was an amazing experience. I participated in, and completed, the Wine & Dine Half Marathon, and have the medal to prove it. I spent time with a treasured friend of mine who lives in Orlando, and generally had a lot of fun, despite an increasing and sometimes overpowering emotional state of crying over the tiniest thing. I should note that most of my tears were happy ones!

     The only bad thing that happened occurred during my final full day, while in the Magic Kingdom. While utilizing a restroom in Adventureland I suddenly heard a loud voice call out angrily, "If there is a man in here he needs to leave RIGHT NOW." As I don't feel myself to be man, I ignored the voice, but sadly I knew it could only be referring to me as I have only been in transition for several months and though I present female, my face is not especially feminine. As I exited the stall to wash my hands a woman wearing the white costume of a custodial department Cast Member (Disney's term for employee) strode towards me, blocking my way as I walked towards the sink area and began barking at me to leave. I started to explain that I am transgender but she wouldn't let me speak and again shouted at me to leave. I was in a panicked state by this point and fled the restroom.
     I then found the nearest Cast Member and told him I needed to speak to a supervisor. I was so upset I was shaking and nearly sobbing. Soon another Cast Member showed up, identifying himself as the manager for Adventureland. I told him what had happened and he seemed impressively apologetic about it, telling me I had done nothing wrong and wanted to identify the Cast Member who had accosted me. He asked me to wait to talk to some other supervisors about it. After a short wait, two more people arrived. One identified himself as the Head of Park Security, the other as the Duty Manager of Magic Kingdom Park. They patiently listened to my story, and one of them even paused to ask what pronouns I would prefer to be used! They were both very understanding and I was very touched by their concern. One of them gave me a handful of FastPasses to use as they left to investigate the incident.
     Although I was relieved that my concerns were clearly being addressed, it took me the better part of two hours to calm down. I had, during my trip, used the restroom without incident. I had been somewhat expecting that perhaps another guest would take offense to my presence in a bathroom but that didn't happen! For it TO happen, and that it was a Cast Member who accosted me was a real shock to me as I  had previously been treated with courteous respect and kindness during my trip. Several times I had been called 'Princes'' for example! To me Walt Disney World is a place of inclusiveness, tolerance, and a place where dreams come true. Throughout my life, during dark times, I could always look to the magic of Disney to keep me going. For a long time I carried with me a small figurine of Sorcerer Mickey to remind myself that there was still magic to be found somewhere. This incident is really haunting me, as I feel it has perhaps watered down or melted some of the magic. On the morning of my departure I was an emotional mess; I didn't stop crying till I got home.
     I have found myself, even after returning home, reliving the incident repeatedly, and have been overly emotional, crying almost constantly, over the tiniest little thing. I don't know if it a hormonal thing or a delayed stress reaction but I have felt irrational and desperate a few times, enough so that I had to talk to a crisis counselor. I do not want to give up Disney; It means so much to me, more so than you might imagine, but when I look at the Tinker Bell figurine on my desk I keep hearing that voice commanding me to leave the bathroom, not the sound of pixie dust.
"Around here we don't look backwards for very long. We keep moving forward, opening up new doors and doing new things, because we're curious...and curiosity keeps leading us down new paths." - Walt Disney

"I am not changing who I am. I am becoming who I am."
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Rachel

I am so sorry that happened to you :( . I am sure they will do a diversity training in the follow-up. Although it does not help you as you lived the nightmare.
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Dena

Before my roommate became my roommate about 30 years ago, I would visit her in her apartment in Anaheim. Her neighbor worked in the Disney creative department and he explained that a good deal of the creative department was gay. Disney has always had a history of being inclusive and I think you managed to find the one bad apple in the barrel. I am sorry it happened to you but I think you can still believe in Disney.
Rebirth Date 1982 - PMs are welcome - Use [email]dena@susans.org[/email] or Discord if your unable to PM - Skype is available - My Transition
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stephaniec

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josie76

I'm really sorry that happened to you. It highlights a big fear of mine and I would guess everyone here.

A big hug to you
04/26/2018 bi-lateral orchiectomy

A lifetime of depression and repressed emotions is nothing more than existence. I for one want to live now not just exist!

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LiliFee

Hugs!! I'm so sorry this has happened to you .... [emoji20]
–  γνῶθι σεαυτόν  –

"Know then thyself, presume not God to scan, The proper study of mankind is Man"
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barbie

That story tells the level of education for the low-level employees there. I guess they earn a lot of money every year, and wonder why they do not invest in education of their staffs.

barbie~~
Just do it.
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FTMax

I got hired by Disney for my first job after college and have quite a few friends still working there. I would personally be very surprised if that employee was not fired as a result of their actions.
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Lady Sarah

Crying is a healthy way to deal with stress. I did a lot of crying during my first couple years. Society was not so accepting back then. It is still a shame it happened
started HRT: July 13, 1991
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trach shave: November, 1998
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LizK

For you Disney holds a huge amount of significance because it has kept you feeling safe when you didn't feel safe before and now this person has made even Disney feel unsafe for you in a cruel and very hurtful way.

It is difficult to move forward at times especially when something that has been so significant for us is just "broken" by the ignorance of a few.

This person who accosted you is clearly not representative of the Disney staff and maybe should be viewed as an unwelcome interloper into the Disney world.

Hugs
Liz
Transition Begun 25 September 2015
HRT since 17 May 2016,
Fulltime from 8 March 2017,
GCS 4 December 2018
Voice Surgery 01 February 2019
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DawnOday

Disney employees are usually pretty accommodating, I wonder if someone else visiting the Happiest Place On Earth may have asked you be removed.  I've been to Disneyland at least 100 times. I probably should have been escorted out for wearing my blue polyester sport coat, white pants and white shoes. I was impersonating Dick Van Dyke for crying out loud.
Dawn Oday

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First indication I was different- 1956 kindergarten
First crossdress - Asked mother to dress me in sisters costumes  Age 7
First revelation - 1982 to my present wife
First time telling the truth in therapy June 15, 2016
Start HRT Aug 2016
First public appearance 5/15/17



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Michelle_P

Wow!

I would bet that the custodian is an ex-employee now.  Disney is impressively inclusive and normally very gender-aware.  My sister-in-law is with their HR operation, and was the second family member to immediately address me with my correct pronouns and name.  (My older daughter was first.  As in, I came out to her and the first thing she asked was "What are your pronouns?"  Yow!)

I'm so sorry that happened to you.  Some people just have an ugly soul, living to make others miserable.
Earth my body, water my blood, air my breath and fire my spirit.

My personal transition path included medical changes.  The path others take may require no medical intervention, or different care.  We each find our own path. I provide these dates for the curious.
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Anne Blake

I am sorry to hear of your experience and I am also kind of surprised by the inclusivity of the park managements response. What a mixed bag of rejection followed by such acceptance...and you leave with a great story to tell. I hope that you can regain your appreciation of what the park can offer.

My first visit was to Disney Land in LA in 1967. At that time I was a 19 year old cis guy with hair just past my shoulders. The park staff waited until I purchased my ticket and entered the park so that they could throw me out and keep the money. My complaints to supervisors only increased the size of the security staff that threw me out. A long haired guy was too controversial for "Normal" families to be comfortable and safe around. It took me many years before I could enter their kingdom again. I think that I like your story better than mine.

Anne
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Josilyn

I used to be a Disney cast member, so I know the rigorous standards that they are held to.  This was of course 26 years ago that I worked there.  I am sure that today those standards are even more stated to the employees based on the way our society has changed with the outpouring of the LGBTQ community as well as other diverse groups. 

I am sorry to hear that you were treated that way by a cast member, and as said above, I am sure that person was reprimanded and possibly terminated for their actions.  I have had issues at Disney myself, of course not as bad as your story, and management was quick to get my issue resolved. 

I really hope your faith will be restored as Disney is a place for happy memories.  I hope that you are able to focus on the wonderful time that you had and forget about the horrible person that ruined your last day, as they are not worth disrupting your life and causing bad feelings toward Disney World.




Early 2015 - started presenting partially as female
August 2015 - fully presenting
July 6th 2016 - Started HRT
March 23, 2017 - Orchiectomy
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October 30, 2017 - Breast Augmentation
January 22, 2018 - First round of FFS
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EmilyMK03

Daria, were you able to identify the employee or get her name, so you could report that specific person to her supervisor?
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Debra

It's horrible that happened to you. I'm so sorry.

Things like this cause PTSD and it feels like that's what you're going through. From experience, I'd say it will take time and therapy to get through, frankly. Are you seeing a therapist?

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CosmicJoke

I am very sorry this happened to you. I have come to find that possibly by trying to see things from the other person's perspective and feeling compassion can actually be very healing. It isn't to say that that woman was right in the way she treated you, but understanding that she most likely felt every bit as much of fear, hurt, and frustration.
That is just from her level of perspective, but like some others have said on here, you should not let this destroy your love for Disney.
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Daria67

Thank you all for your kind words. The pain is slowly fading, but for some reason it keeps coming back to haunt me. I love Disney, will always love Disney, it is a big part of my life and helps me during my hardest days. Currently I am carrying my medal from the Wine & Dine Half Marathon in my purse to remind myself that I can accomplish goals if i work for them. I am indeed seeing a therapist and she is very understanding and is helping me to develop coping techniques for when I have periods of anxiety.
     The response of Disney security and management was the saving grace of this incident. I am grateful for their sensitivity and kindness while I was in breakdown mode.
"Around here we don't look backwards for very long. We keep moving forward, opening up new doors and doing new things, because we're curious...and curiosity keeps leading us down new paths." - Walt Disney

"I am not changing who I am. I am becoming who I am."
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kasspurple

I am sorry this happened to you.  I cannot imagine how horrible it must have felt.  A fear of this happening is one of the things that holds me back in terms of starting my transition (one among many).  I hope you are able to find some peace after this incident and that your enjoyment of Disney is not ruined forever.
Sincerely,
Kassandra or Kass.
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