Kia Ora,
There's a lady who owns and works in a local shop who for the most part comes across as quite grumpy, as if the world owes her...
Before she took over the store another lady ran it and she was absolutely amazing, always smiling always had something nice to say to her customers, everyone I know has said the same thing about her...Sadly the service has gone from one extreme to the other...However the rest of the staff there are very friendly which make up for the owner's bad manners...
One day I was there shopping which included buying a red capsicum , they were out of season, so quite expensive –the price tag was $3.99 , anyway when I got to the counter, she said "$2.99" (now the sign clearly said $3.99 in big bold print), doing the right thing, I said "The sign says $3.99", now for some reason this really pissed her off, she glanced over to where the 'clearly' stated sign "$3.99" was, and said in an accusing(can't you bloody read) tone " The sign says $2.99 !", I went to say "But the..." .then thought better of it, she was in no mood to be corrected-even if it meant she would loose out on a $1...And to top this all off, when she had finished serving me, she forgot to give me a bag, and started to serve another customer, so I politely asked for one and again she blew her top and got really annoyed with me...
When I finally got my bag, I smiled and said 'out loud' "THANKYOU" and as I was walking out of the store I could hear her mumble something –which was definitely not "You're welcome!" ....
No doubt things are not well in her life, she behaves like this to most people, so I take this into consideration when having to deal with her...I'm sure underneath she's a really nice person...
Metta Zenda