Blaaaargh. I almost cried for another reason today. Well, not almost cried - but got shaken to the core.
I had a really aggressive, abusive customer. Tall, mean, overbearing, rude from the start, looking to rip us off. I've only been unnerved by a customer one other time, and he was just a really rude, clueless old man who just wanted to swear and yell and get things taken care of.
This guy was less than half his age and kept hammering me with illogic and nonsense. He stormed off, swearing at me, then stormed back demanding management. And then after the store manager himself repeated everything I told him and explained that if he actually went back to where he bought it he'd probably get the same answer, told me to go ahead and replace it for him. And then jerkwad asked me why the manager did that if we've got "policies". ->-bleeped-<-.
Afterward I was much relieved that the SM agreed with what I did and that the guy was just a complete ->-bleeped-<- looking for a fight who didn't make any sense. He was even more baffled by the guy thinking I was a woman, heh.
The whole time ->-bleeped-<- was explaining things, he was referring to me as she (I technically work as male still.) Now, dude was a complete douchebag and I'm sure even a guy my size would have had problems, but it really made my mind go back to the male privilege discussion and wonder how much of the extra difficulty I've been having with people really is because of the perception of me as a woman. Most of the stuff I sell is male oriented, and the gender neutral stuff would probably be more convincing from someone who was tiny and hot, not just tiny.
I don't want to end up like one of those "It's because I'm black/gay/aardvark" people but it's starting to pop into my head. It's definitely an inspiration to be much more hardcore about everything I do, but also innately discouraging. I can't escape the feeling that not knowing 150% of everything there is to know was dismissed as "okay" and quickly forgotten as a boy and the idea that people now think "of course she doesn't know, she's just a woman." Especially after the weigh-in from developers and engineers in the other discussion.
My mother is one of those "EVERYTHING BAD THAT'S EVER HAPPENED IS BECAUSE I'M A WOMAN", when most of it seems to just be her own shortcomings. I don't want that to be me.
Maybe it's just because I've only been on estrogen a week and it may be starting to play with my emotions some. I know the guy was a dick, he would have been a dick to anyone. I just can't help feeling like he turned on the intimidation hardcore to mess with me. If I had realized earlier that he saw me as a woman I probably would have actually held up my male name badge for the first time ever to "correct" him.
But there isn't a shield like that when you're full time. Or when you're a woman. You've got to learn to deal with it.