Anyone who chooses a surgeon based off some feedback on the Internet is a complete fool. My advice is simple, get a face to face consultation with a surgeon you might be interested in even if it means having to buy a plane ticket. People should ask themselves if they trust someone they don't even know with their hard earned money for the purposes of some surgery. Its your own body and take really good care of it!
When I was transitioning I went to one of those TG events. Generally some of the surgeons show up and will give you a free consultation. So for one trip you can meet a bunch of surgeons in the flesh and meet with them in private and decide if they are for you or not.
Lastly I can only say this from my own direct personal experience, and who ever reads this can either ignore it or should expect to learn this for themselves. I have met in my lifetime 2 people, one who went to dr brassard and one who went to dr pichet in person and both gave very negative feedback. In my humble opinion, in both cases, the women involved were their own undoing and not the surgeon. I'm not saying that because I went to brassard either. I'm only saying that in that case, it was not surgical error but lousy patients.
People who leave negative feedback could be legitimate, or could have a personal vendetta or almost anything. There are people who bypassed or cheated the standards of care, people who have very real mental issues that they never handled, people with addiction problems, the list goes on and on, who managed to come up with the money for surgery, and they may or may not have been genuine cases who benefit from the surgery.
Treat the surgeon the way you would buying a car. Heck good surgery these days is as expensive as buying a new car in cash. You wouldn't mail your money to a shady car dealer and not know what you are getting. You would want to meet the person and decide for yourself if this is the right person for you. A surgeon is no different, in fact even more so since you can always trade in a bad car, but you have to live forever with bad surgery.