"Why is the NHS so slow?"
Because it is the NHS?
My family were on holiday in the UK some years ago, and we had to take our daughter to the doctor. We were in a village a couple of miles outside Bath (Box, lovely place), but had to drive 20 miles to Chippenham because we were on the wrong side of a line on the map.
But then it has only taken our own Medicare system 8 weeks to get me a new card, on the second attempt, after my name change. Civil servants? Ha! they are not civil and they don't serve.
Karen.