she said the reason was that my email was ending up in their spam. thankfully its fixed. my letter was NOT approved. lol. for any future chett patients, no matter how much your therapist works with gid , if they are not a gender therapist, psychiatrist, or psychologist.. your letter will NOT be APPROVED . it will only aid in helping get the letters neede. so now ill be just getting my letters(2 required) there just for less stress. i did get a REALLLY big suite case that i will use to put all my things in. so far im bringing there items: 25 long shirts, bio oil for scar treatment, hand held mirror, pads 96 of them, wipes none perfume, toothbrush, lotion, comb,.. thats all i have for now.. 🙂 ill update next month.